EXPERIENCE | Introduced to the industry as a new business consultant for HAA, Greg spent several years helping to implement and retain small group business for Health Alliance Administrators and their customers. Now the Sales Operations Director for HAA, his primary focus is to use his analytical skills to ensure the company’s processes and procedures fully support the customer experience and HAA team.
SPECIALTY | Enhancing internal and external processes and procedures to elevate the customer experience. Working directly with our producer partners to help navigate their and their customers experience with HAA. Handling escalated and unique situations that require creative solutions for bringing on and/or retaining business.
YEARS IN INDUSTRY | 11+
JOB HIGHLIGHTS | Being a part of a team that has brought on over two thousand new group customers in his time with the company. Evolving with the industry to find better solutions for group’s implementation and retention processes.
PERSONAL INTERESTS | Family/Friends | University of Michigan Athletics| Softball, Basketball, Bowling, Golf
FAVORITE QUOTE | “To me, there are three things we all should do every day. We should do this every day of our lives. Number one is laugh. You should laugh every day. Number two is think. You should spend some time in thought. And number three is you should have your emotions moved to tears, could be happiness or joy. But think about it. If you laugh, you think and you cry, that’s a full day. That’s a heckuva day. You do that seven days a week, you’re going to have something special.” – Jimmy Valvano
